6.2.3.2.2        Listen to student inquiries, complaints, grievances abut department members and matters. Investigate and attempt to resolve matters at a departmental level.

 

First determine the nature of the compliant. For example:

a)      Is it an ADA complaint, harassment, discrimination?

After listening to the student, ask the student if s/he has tried to resolve it directly with the faculty member concerned. If the student has tried and failed, the department chair should try to mediate and resolve it. If that fails, direct the student to the director of student services (Art Alatorre). 

b)      Is it about bad behavior concerning the faculty member?

After listening to the student, ask the student if s/he has tried to resolve it directly with the faculty member concerned. If the student has tried and failed, the department chair should try to mediate and resolve it.   If that fails, contact your instructional dean.

 

First determine the nature of the complaint. For example:

a)      Is it a complaint about a quiz, a test or project while the course is still going on?

After listening to the student, ask the student if s/he has tried to resolve it directly with the faculty member concerned. If the student has tried and failed, the department chair should try to mediate and resolve it. If that fails, the student has no other recourse, but to wait till the end of the course.

b)      Is it a complaint about the grade for the course?

After listening to the student, ask the student if s/he has tried to resolve it directly with the faculty member concerned. If the student has tried and failed, the department chair should try to mediate and resolve it.  If that fails, the student can appeal his grade by completing the Grade Appeal form located in the Student Activities Office.

 

Suggestions:

·        Please keep your grades and records for at least 2 years. Students can dispute grades for a year.

·        Please keep written documentation of all complaints in a file. Ask students and faculty to give you written notification of the complaint after you have listened to the complaint. Keep this documentation. This may be relevant, for example, in the event a part time faculty requests Part Time Preferential Rehire rights, or to revoke the rights.

 

a)   If you find that a student was cheating or has plagiarized, please follow the college policy on “Academic Dishonesty”.

b)  If one or more students are misbehaving in class, try to calm the situation. Ask the perpetrator to leave the class and let him/her know that they need to see the director of student services prior to being allowed back. Contact the director right away and give him a full description of the situation.

c)  If a student is threatening in class, please contact Police Services at x 3228.